LifeHealer Terms of Service

Article 1 (Purpose)

The purpose of these Terms is to set forth the rights, obligations, and responsibilities of the Company and users, and other necessary matters, in connection with the use of the website "LifeHealer" (lifehealer.co, the "Site") operated by Life Lab (the "Company") and the various digital content and online program services offered on the Site, including "Binge Eating Lab" (collectively, the "Service").

Article 2 (Definitions)

The terms used in these Terms are defined as follows.

1. "Site" means "LifeHealer" (lifehealer.co) and its related mobile web and applications, a virtual place of business the Company has set up using computers and other information and communications facilities so that goods or services (the "Goods") can be transacted with users.
2. "User" means any Member or Non-member who accesses the Site and uses the Service provided by the Company under these Terms.
3. "Member" means a person who has registered as a member by providing personal information to the Site, who continuously receives information from the Site, and who may continue to use the Service the Site provides.
4. "Non-member" means a person who uses the Service provided by the Company without registering as a member.
5. "Program" means the digital content and online services the Company provides through the Site, and collectively refers to "Binge Eating Lab" and the other brand programs based on self-understanding and self-care that the Company operates on the Site.
6. "Content" means digital content as defined in Article 2(5) of the Framework Act on the Promotion of Cultural Industries (Korea), namely data or information in the form of signs, characters, figures, colors, voice, sound, images, or video (including combinations thereof) that has been produced or processed in digital form to enhance its preservation and usefulness.
7. "Paid Service" means a service the Company provides to users in exchange for a fee, including one-time purchase products, per-session products, and recurring-payment products.
8. "Recurring Payment" means a payment method under which the fee is automatically charged monthly or at a set interval through a payment method the Member has registered in advance, allowing the Member to use the Paid Service during that period.
9. "ID" means an email address or a combination of letters and numbers chosen by the Member and approved by the Company for identifying the Member and using the Service.
10. "Password" means a combination of letters, numbers, and special characters set by the Member to confirm that the Member matches the ID and to protect the Member's confidentiality.

Terms not defined in these Terms have the meanings given by applicable laws and general commercial practice.

Article 3 (Posting and Amendment of the Terms)

1. The Company posts these Terms on the initial screen of the Site or a linked screen so that Members can easily find them.
2. The Company may amend these Terms to the extent that doing so does not violate applicable laws, including the Act on the Consumer Protection in Electronic Commerce (Korea) (전자상거래 등에서의 소비자보호에 관한 법률, the "E-Commerce Act"), the Act on the Regulation of Terms and Conditions (the "Terms Regulation Act"), the Act on Promotion of Information and Communications Network Utilization and Information Protection (the "Network Act"), the Content Industry Promotion Act, and the Personal Information Protection Act.
3. When the Company amends these Terms, it will post the amended Terms together with the current Terms on the initial screen of the Site, specifying the effective date and the reasons for the amendment, from at least 7 days before the effective date until a reasonable period after it. However, if the amendment is unfavorable to Members, the Company will give notice at least 30 days before the effective date and will also notify Members individually by electronic means such as the email address they registered, electronic messages, or a consent pop-up upon login.
4. If, when giving notice of the amended Terms under Paragraph 3, the Company has clearly stated that "a Member who does not express refusal by the effective date will be deemed to have agreed to the amendment," and the Member does not expressly refuse, the Member is deemed to have agreed to the amended Terms.
5. If a Member does not agree to the amended Terms, the Company may not apply them to that Member, and the Member may terminate the service agreement. If there are circumstances under which the amended Terms cannot be applied, the Company may also terminate the service agreement.

Article 4 (Interpretation of the Terms and Applicable Laws)

1. Matters not provided for in these Terms are governed by the E-Commerce Act, the Terms Regulation Act, the Network Act, the Content Industry Promotion Act, the Personal Information Protection Act, the Standard Terms and Conditions for Electronic Commerce (Cyber Mall) published by the Korea Fair Trade Commission, the Standard Terms and Conditions for Digital Content published by the Ministry of Science and ICT, other applicable laws, and general commercial practice.
2. Where necessary, the Company may establish separate operating policies, guidelines, or individual terms applicable to specific services (the "Operating Policies") and post them on the Site. If the Operating Policies conflict with these Terms, the Operating Policies prevail.

Article 5 (Formation of the Service Agreement)

1. The service agreement is formed when a person wishing to use the Service (the "Applicant") agrees to these Terms and the Privacy Policy, fills in the member information on the registration form prescribed by the Company, applies for membership, and the Company accepts the application.
2. When applying for membership, the Applicant enters or provides the following information depending on the registration method.
   • Email sign-up: name, email address, password
   • Kakao social login: Kakao account (email), Kakao member unique identifier, profile information (nickname, profile photo)
   • Any other minimum information the Company deems necessary
3. The collection and use of personal information the Applicant provides during registration are governed by the Company's Privacy Policy.

Article 6 (Acceptance and Restriction of Applications)

1. As a rule, the Company accepts an Applicant's application to use the Service.
2. The Company may refuse to accept, or may subsequently terminate the service agreement for, an application that falls under any of the following.
   1. The Applicant has previously lost membership status under these Terms (except where the Company has approved re-registration)
   2. The application was made using another person's name
   3. False information was provided, or information requested by the Company was omitted
   4. A child under 14 applied without the consent of a legal guardian (such as a parent)
   5. The Applicant intends to use the Service for improper purposes
   6. The Applicant intends to use the Service for profit-seeking purposes
   7. Any other case in which the Company reasonably deems it necessary
3. The Company may withhold acceptance in any of the following cases.
   1. The Company's facilities lack capacity, or there are technical or business problems
   2. A service failure occurs, or there is a problem with service fees or payment methods
   3. Any other case comparable to the above in which acceptance is difficult
4. Where an Applicant is required under applicable laws to complete real-name verification or identity authentication, the Company may ask the Applicant to comply.

Article 7 (Changes to Member Information)

1. Members may view and edit their personal information at any time through the member information management screen on the Site. However, editing of the real name, ID, and other information needed for service management may be restricted.
2. If information provided at registration changes, the Member must update it online or notify the Company of the change by email or other means.
3. The Company is not responsible for any disadvantage arising from the Member's failure to notify the Company of the changes under Paragraph 2.

Article 8 (Protection of Personal Information)

1. The Company endeavors to protect Members' personal information as required by applicable laws. Matters concerning the collection, use, provision, and management of personal information are governed by applicable laws and the Company's separately established Privacy Policy.
2. The Company bears no responsibility for Member information exposed due to causes attributable to the Member.

Article 9 (Management of ID and Password)

1. Members are responsible for managing their ID and password and must not allow third parties to use them.
2. If a Member becomes aware that their ID or password has been stolen or is being used by a third party, the Member must immediately notify the Company and follow the Company's instructions.
3. The Company is not responsible for any disadvantage arising from a Member's failure to notify the Company under Paragraph 2, or from a failure to follow the Company's instructions after giving such notice.

Article 10 (Obligations of the Company)

1. The Company will not engage in any act prohibited by applicable laws or these Terms or contrary to public order and good morals, and will do its best to provide the Service continuously and stably as set forth in these Terms.
2. The Company will maintain a security system to protect personal information so that Members can use the Service safely, and will publish and comply with its Privacy Policy.
3. If a Member's complaint regarding the Service is received, the Company will handle it promptly. If prompt handling is difficult, the Company will notify the Member of the reason and the handling schedule by email, a notice on the Site, or similar means.

Article 11 (Obligations of Members)

1. Members must not engage in any of the following acts.
   1. Providing false information when applying for the Service or changing member information
   2. Misappropriating another person's information
   3. Altering information posted by the Company without authorization
   4. Infringing the copyrights or other intellectual property rights of the Company or third parties
   5. Damaging the reputation of, or interfering with the business of, the Company or third parties
   6. Publishing or posting on the Site obscene or violent messages, images, or audio, or other information contrary to public order and good morals
   7. Using the Service for commercial purposes without the Company's consent
   8. Any other act that violates applicable laws or these Terms
2. Members must comply with applicable laws, these Terms, the usage guides and precautions posted on the Site, and matters notified by the Company, and must not engage in any other act that interferes with the Company's business.

Article 12 (Contents of the Service)

1. The Company provides the following services through the Site.
   1. Online programs based on self-understanding and self-care, including Binge Eating Lab
   2. Digital content (audio, video, documents, images, etc.)
   3. Recurring-payment and subscription-based services
   4. Features supporting communication between Members, or between Members and the Company
   5. Other additional services determined by the Company
2. The specific contents, methods of use, fees, and conditions of each service are announced on the guide page for that service or on the product detail page.

Article 13 (Service Hours and Suspension)

1. As a rule, the Service is available 24 hours a day, year-round, unless there is a special business or technical obstacle. However, this does not apply to days or hours the Company designates for regular system maintenance, expansion, or replacement.
2. The Company may temporarily suspend the Service in any of the following cases. In such cases, the Company will notify users through the initial screen of the Site or a notice. If there are unavoidable reasons preventing advance notice, notice may be given afterward.
   1. Where unavoidable for facility maintenance or similar reasons
   2. Where a Member interferes with the Company's business activities
   3. Where normal provision of the Service is impossible due to a power outage, facility failure, traffic surge, or similar reasons
   4. Where use of the Service is hindered by a national emergency, failure of service facilities, a surge in service use, or similar reasons
   5. Where there are other force majeure events such as natural disasters or national emergencies
3. The Company will compensate users or third parties for damage caused by a temporary suspension of the Service for the reasons in Paragraph 2, except where the Company has no intent or negligence.

Article 14 (Changes to the Service)

1. Where there is a reasonable cause, the Company may change all or part of the Service it provides according to operational or technical needs.
2. If there is a change to the contents, method of use, or hours of the Service, the reason for the change, the details of the changed service, and the date of provision must be posted on the initial screen of the relevant service before the change.
3. The Company may modify, suspend, or change all or part of any service provided free of charge as necessary for its policies and operations, and will not provide separate compensation to users for this unless otherwise specifically provided by applicable law.

Article 15 (Provision of Information and Posting of Advertisements)

1. The Company may provide Members with various information it deems necessary during their use of the Service by means such as notices, email, electronic messages, and app push notifications. However, Members may opt out of receiving emails and similar communications at any time, except for transaction-related information required by applicable laws and responses to customer inquiries.
2. Where the Company intends to send the information in Paragraph 1 by telephone or fax, it will obtain the Member's prior consent, except for responses concerning the Member's transactions and customer inquiries.
3. The Company may post advertisements on the Site in connection with operating the Service. Members who receive emails or similar communications containing advertisements may opt out by notifying the Company.
4. The Company is not liable for any loss or damage arising from a Member's participation in, communication with, or transactions resulting from advertisers' promotional activities posted on or conducted through the Service.

Article 16 (Management of Posts)

1. Copyright in posts a Member uploads to the Site (including text, images, files, and links) belongs to the author of the post.
2. Notwithstanding Paragraph 1, the Company may use posts registered by Members, without separate permission and free of charge, within a reasonable scope consistent with fair practice under the Copyright Act, for the purposes of operating, displaying, transmitting, distributing, and promoting the Service, as follows.
   1. Reproducing, modifying, adapting, displaying, transmitting, and distributing Member posts within the Service, and creating compilations to the extent that the originality of the work is not impaired
   2. Having the contents of Member posts reported or broadcast by media outlets or news agencies for the purpose of promoting the Service. In this case, the Company will not provide the Member's personal information to media outlets or news agencies without the Member's individual consent.
3. If a Member's post contains content that violates applicable laws such as the Network Act or the Copyright Act, the rights holder may request suspension or deletion of the post under the procedures prescribed by applicable laws, and the Company must take action in accordance with those laws.
4. Even without a request from a rights holder under the preceding paragraph, the Company may take temporary measures against a post in accordance with applicable laws where there are grounds to recognize an infringement of rights or where the post otherwise violates the Company's policies or applicable laws.

Article 17 (Ownership of Copyright)

1. Copyright and other intellectual property rights in works created by the Company belong to the Company.
2. Users must not, without the prior consent of the Company or the relevant provider, use for commercial purposes, or allow third parties to use, information obtained through the Site in which the intellectual property rights belong to the Company or the provider, whether by reproduction, transmission, publication, distribution, broadcasting, or any other means. In particular, recording, capturing, or copying the content of a Paid Service a Member has purchased and sharing or distributing it beyond the scope of private use constitutes a violation of the Copyright Act.
3. Where the Company uses copyright belonging to a Member under an agreement, it must notify that Member.

Article 18 (Agreements for Paid Services)

1. An agreement for a Paid Service provided by the Company is formed when the user agrees to these Terms and the terms of use of the individual product, applies for the service, and the Company confirms payment of the fee.
2. In providing Paid Services, the Company posts on the relevant product detail page the product name, contents, period of use, method of use, fees, refund conditions, and other transaction terms of each service so that Members can easily find them.
3. Members must review the transaction terms before purchasing a Paid Service. The Company is not responsible for any loss or damage arising from an application made without reviewing them.

Article 19 (Payment Methods)

1. Payment for Goods purchased on the Site may be made by any of the following payment methods through Toss Payments Co., Ltd. (토스페이먼츠 주식회사), the electronic payment gateway provider with which the Company has contracted.
   1. Credit card and debit card
   2. Bank transfer (quick account transfer)
   3. Easy payment services: Toss Pay, Kakao Pay, Naver Pay, PAYCO
2. The Company may add, change, or discontinue available payment methods according to operational or technical needs or changes in the payment gateway provider's policies, in which case it will announce the change on the payment page or through a notice on the Site.
3. The Company may verify whether a Member has legitimate authority to use a payment method, and for this purpose may require additional authentication or, where necessary, suspend or cancel the transaction.
4. Members bear full responsibility for the payment information they enter and for any liability or disadvantage arising in connection with that information.

Article 20 (Withdrawal of Offer)

1. A Member who has entered into an agreement with the Company to purchase a Paid Service may withdraw the offer (a "Withdrawal") under Article 17 of the E-Commerce Act within the following periods (or, if the parties have agreed to a longer period, that period).
   1. 7 days from the date of receiving a written document (including an electronic document) on the contents of the agreement. However, if the Goods were supplied later than the document was received, 7 days from the date the Goods were supplied or their supply began
   2. If no written document on the contents of the agreement was received, if the document received did not state the Company's address, or if a Withdrawal within the period in Item 1 was not possible for reasons such as a change of the Company's address, 7 days from the date the Member learned or could have learned the Company's address
2. Notwithstanding Paragraph 1, if the contents of the Goods differ from what was displayed or advertised, or the agreement was performed differently from its terms, the Member may make a Withdrawal within 3 months from the date the Goods were supplied, or within 30 days from the date the Member learned or could have learned of the fact.
3. A Withdrawal takes effect when the Member expresses that intent in writing (including an electronic document) or by a method prescribed by the Company (a request to customer support, the refund request feature on the Site, etc.).

Article 21 (Effect of Withdrawal)

1. When the Company receives a Member's notice of Withdrawal, it will confirm it without delay and, where a refund is required, refund the amount already paid within the following periods.
   • Where the Company has supplied the Paid Service (digital content): within 3 business days from the date of the Withdrawal
   • Where the Company has not supplied the Goods: within 3 business days from the date of the Withdrawal
2. When refunding under Paragraph 1, if the Member paid by credit card, electronic money, or a similar payment method, the Company will without delay request the provider of that payment method to suspend or cancel the charge.
3. If the Company delays a refund without justifiable cause, it will pay late-payment interest for the period of delay at the rate prescribed by the Enforcement Decree of the E-Commerce Act (15% per annum).
4. In the case of a Withdrawal, the Member bears the cost of returning the Goods supplied. However, if the Withdrawal is made because the contents of the Goods differ from what was displayed or advertised or the agreement was performed differently from its terms, the Company bears the cost of return.

Article 22 (Restrictions on Withdrawal)

1. Under the E-Commerce Act and the Standard Terms and Conditions for Digital Content (Ministry of Science and ICT Notice No. 2022-66), a Member may not make a Withdrawal against the Company's will in any of the following cases. However, if the Company has not taken the measures under Paragraph 3, the Member may still make a Withdrawal in the cases under Items 2 through 5.
   1. The Goods have been destroyed or damaged due to a cause attributable to the Member (except where packaging was damaged in order to check the contents of the Goods)
   2. The value of the Goods has significantly decreased due to the Member's use or partial consumption
   3. The value of the Goods has significantly decreased over time to the extent that resale is difficult
   4. The packaging of reproducible Goods has been damaged
   5. Provision of services, or of digital content under Article 2(5) of the Framework Act on the Promotion of Cultural Industries, has begun. However, for an agreement consisting of divisible services or divisible digital content, a Withdrawal is possible for the portion whose provision has not begun.
   6. Where allowing a Withdrawal for Goods produced individually to the Member's order would be expected to cause serious, irreparable harm to the Company, and the Company has separately notified the Member of that fact in advance for the transaction and obtained the Member's written (including electronic document) consent
2. For Goods for which a Withdrawal is not possible under Items 2 through 5 of Paragraph 1, the Company takes measures to ensure that the exercise of the right of Withdrawal is not hindered, such as clearly indicating that fact on the packaging of the Goods or in another place the Member can easily see, or providing a trial product.
3. In particular, where a Member cannot make a Withdrawal for digital content, the Company takes the measures prescribed by the Enforcement Decree of the E-Commerce Act to ensure that the Member's right of Withdrawal is not hindered, such as providing a trial product together with an indication that a Withdrawal is not possible or, where that is difficult, providing information about the digital content.

Article 23 (Cancellation and Refund of Recurring Payments)

1. Members may cancel a recurring-payment service at any time through the subscription management feature on the Site or through customer support.
2. When a recurring payment is cancelled, if the Member expresses the intent to cancel before the next billing date, automatic billing stops from the next billing date.
3. For the current month (period) of use the Member has already paid for, refunds are made according to the following criteria.
   1. Cancellation before provision of the content for that period has begun: full refund of the amount already paid
   2. Cancellation after provision of the content for that period has begun, where only part has been used and the content is divisible: refund of the amount corresponding to the unused remainder, calculated on a daily or per-session basis. However, if the Company provided the product at a discounted or promotional price, the calculation is based on the amount actually paid.
   3. Where the content for that period is indivisible, or provision of the core content has already been completed: refunds for the remaining period may be restricted, in which case the Company gives advance notice of this on the product detail page.
4. If the service agreement is terminated because the Member violated these Terms or used the Service by improper means, refunds for the remaining period may be restricted.

Article 24 (Refund of Overpayments)

1. If an overpayment occurs, the Company will refund the overpayment to the user. However, if the overpayment occurred due to the user's fault without any intent or negligence on the part of the Company, the user bears the actual cost of the refund within a reasonable scope.
2. Where the Company must refund an amount received from a user due to its own non-performance, it will refund it within 3 business days from the date the ground for the refund arose, using the same method as the payment. If a refund by the same method is not possible, the Company will give advance notice.

Article 25 (Termination by Members and Account Deletion)

1. Members may request account deletion from the Company at any time, and the Company must process it immediately as required by applicable laws.
2. When a Member terminates the agreement, all of the Member's data is deleted immediately upon termination, except where the Company retains member information in accordance with applicable laws and the Privacy Policy.
3. When a Member terminates the agreement, all posts registered under the Member's own account are deleted. However, posts that were shared by others and registered under other Members' accounts are not deleted, so the Member must separately request their deletion.

Article 26 (Restriction of Use and Termination by the Company)

1. If a Member violates the obligations under these Terms or interferes with the normal operation of the Service, the Company may restrict the Member's use of the Service in stages, such as a warning, temporary suspension, or permanent suspension.
2. Notwithstanding the preceding paragraph, the Company may immediately impose a permanent suspension for violations of applicable laws, such as identity theft or payment fraud in violation of the Resident Registration Act, provision of illegal programs or interference with operations in violation of the Copyright Act or the Computer Programs Protection Act, illegal communications or hacking in violation of the Network Act, distribution of malicious programs, or exceeding access authority. Upon a permanent suspension under this paragraph, all points and other benefits obtained through use of the Service are forfeited, and the Company does not provide separate compensation for them.
3. If a Member has not logged in for one year or more, the Company may restrict use in order to protect member information and operate efficiently.
4. Within the scope of the restrictions under this Article, the conditions and details of restrictions are governed by the use restriction policy and the operating policies of individual services.
5. When restricting use of the Service or terminating the agreement under this Article, the Company gives notice under Article 31 (Notice to Members).
6. Members may file an objection to a restriction of use under this Article in accordance with the procedures prescribed by the Company. If the Company finds the objection justified, it will immediately resume the Member's use of the Service.

Article 28 (Use by Minors)

1. A minor Member under 19 years of age who wishes to use a Paid Service must obtain the consent of a legal guardian (such as a parent). An agreement entered into without the legal guardian's consent may be cancelled by the minor or the legal guardian. However, cancellation is not possible if the minor paid for the Paid Service with property the legal guardian permitted the minor to dispose of within a specified scope, or if the minor used deception to make the Company believe that the minor was an adult or that the legal guardian had consented.
2. The Company may operate use restrictions or guardian verification procedures to protect minor users.

Article 29 (Disclaimers)

1. The Company is exempt from liability for providing the Service where it cannot provide the Service due to natural disasters, war, suspension of service by a common carrier, technical defects that are difficult to resolve, or other force majeure events.
2. The Company is not liable for disruptions in use of the Service caused by reasons attributable to the Member.
3. The Company is not liable for any loss of profits a Member expected to gain from using the Service, nor for damage arising from materials obtained through the Service.
4. The Company is not liable for the reliability or accuracy of information, materials, or facts posted on the Site by Members.
5. The Company is not liable for transactions or dealings between Members, or between Members and third parties, conducted through the Service.
6. The Company is not liable in connection with the use of services provided free of charge unless otherwise specifically provided by applicable law.
7. The Company is not liable for physical or mental harm arising from a Member's failure to follow the disclaimer of medical practice and safety notice in Article 27, unless the Company acted with intent or gross negligence.

Article 30 (Damages)

1. If the Company or a Member causes damage to the other party by violating these Terms, the violating party must compensate the other party for the damage.
2. Notwithstanding Paragraph 1, except as otherwise provided by applicable law, the Company's liability for damages to a Member is limited to the total fees the Member paid to the Company in the month in which the damage occurred. This limitation does not apply where the Company acted with intent or gross negligence.

Article 31 (Notice to Members)

1. Unless otherwise provided in these Terms, the Company may give notice to Members by means such as the email address registered by the Member, electronic messages, app push notifications, or a pop-up upon login to the Site.
2. For notice to all Members, the Company may substitute posting on the initial screen or notice board of the Site for 7 days or more for the notice under Paragraph 1. However, for matters that materially affect a Member's own transactions, the Company gives individual notice under Paragraph 1.

Article 32 (Dispute Resolution and Jurisdiction)

1. The Company establishes and operates a customer support center to reflect legitimate opinions and complaints raised by Members and to compensate for their damage.
2. Lawsuits concerning e-commerce disputes between the Company and a Member are subject to the exclusive jurisdiction of the district court having jurisdiction over the Member's address at the time of filing or, if the Member has no address, over the Member's place of residence. However, if the Member's address or place of residence is unclear at the time of filing, or the Member resides abroad, the lawsuit is filed with the competent court under the Civil Procedure Act (Korea).
3. If a dispute arises between the Company and a Member, both parties must consult in good faith to resolve it. If the dispute is not resolved through consultation, either party may apply for dispute mediation to the Consumer Dispute Mediation Committee of the Korea Consumer Agency established under the Framework Act on Consumers, or to the Electronic Commerce Dispute Mediation Committee under Article 32 of the Framework Act on Electronic Documents and Transactions and related laws.

Article 33 (Governing Law)

These Terms and any lawsuit concerning the service agreement between the Company and Members are governed by the laws of the Republic of Korea.